Pacific Maintenance Company was poised on the brink of... they weren't certain. Founded by the owners' grandfather, the company had just won a nationwide contract to clean millions of square feet in dozens of regional offices across the country. Meaning each office had to have a manager, but after that manager got his crew up and running on the contract, they needed to find other customers. Cold calling and sales is not usually in the skill set of people who effectively manage maintenance workers and operations. On top of that, PMC didn't have consistent policies or information available about the company's capabilities. Prospects made requests for proposals and inquiries, it took the responder a full two weeks of scurrying around various departments to get the answers.